Today, MercuryWorks released a mature service catalog and tracking system for all clients!
Using My MercuryWorks, clients can now report problems, request work and ask questions, check on status and provide ad hoc input. We made it our mission to provide a single point of service requests, execution and clarity on points of contact.
Our Guiding Tenets
- Provide a single point of request for service
- Place the info alongside backlog, progress and budget tracking
- Empower self-service status information and collaboration
- Line up MercuryWorks operations to smoothly deliver service
- Make it easy to use – everywhere
What’s In Our Service Catalog?
We provide a selection of service types and the form for each type of request provides inputs relevant to the needed service. Our current service types are:
For performance dips or feature breaks. Severity levels: Critical (operations have significant loss/degradation), Moderate (operations continue but are impaired) and Minimal (operations function minor impediments).
For times when a client needs a task executed; tasks come with severity, recognizing there are potentially urgent tasks that need to be carried out.
Select “Request A Feature” when you have an entirely new feature or addition to an existing feature to discuss.
Select “Report UAT Issue” when you are in active user acceptance testing and have an issue needing resolution.
Clients can request a release when they approve of resolved bug fixes or feature additions and would like to get them out into the field.
Select “General Inquiry” when you have a question or information need that doesn’t fit any of the other categories.
My MercuryWorks provides a real-time list of requests and status – as they’re being worked, you’ll see it. Take a look at our launch webinar to learn more about how we are using My MercuryWorks to provide top-notch service to our clients: