IT Access Request and Fulfillment Automation
SOX-compliant system to automate IT access and software requests, from request to approval to fulfillment
The Overview
The Verano IT Service system is used by line level employees to request access to IT systems, provision software and request SaaS subscriptions. Approval requests, handling and fulfillment tasking are routed by automated agents without any involvement by the requester nor IT staff. IT Service is a Power Platform solution predominantly powered by Power Apps and Power Automate Flows and is accessible to all employees via a company SharePoint intranet page.
The
Challenge
A large and growing company, Verano Holdings operates multiple brands, retail locations and an employee base spread across North America – and they are expanding at a rapid rate. Keeping up with new employee onboarding, software requests and system access requests is difficult in such a vibrant environment where execution misses lead to lost opportunity. Verano approached MercuryWorks to develop a system to automate their request and fulfillment process at scale while providing Sarbanes-Oxley (SOX) compliance.
The
Solution
The resulting IT request form enables any employee to place requests for Verano-approved software and system access. Each request is routed to the appropriate functional area approver and then approved or rejected based on company policy. If approved, fulfillment details are routed to IT operations staff and tracked in a provisioning Planner; when fulfilled, the requester is notified and the request is closed. A small portfolio of Power Automate Flows glue the overall process flow together and provide the “invisible hand” that elevates IT Service above human-driven methods.
The
Results
IT Service is currently rolling out throughout Verano and reducing the IT tracking and management workload while improving service access to employees and fulfillment accuracy. Model-driven Power Apps stand upon the customized Dataverse business rules that model the fulfillment process to impose interface input rules and resulting Power Automate Flow execution. System administrators can easily manipulate the software and systems users can request along with approver and fulfiller rules without changes to code while Power BI reporting surfaces activity data to managers.
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"Wow - this is fantastic! Thanks so much. You’ve clearly dealt with SOX requirements before!"
Dan Kavanagh
VP of IT Applications
Behind The Curtain
Core Technology
Power Automate
Provides logic, process flow and “behind the scenes” operations for cloud-based business solutions. Flows combine low-code with the power of connected applications.
Dataverse
Provides a robust data storehouse and query platform to store all enterprise data, marshal data for integration and provide a SOX-compliant data auditing system
Power Apps
A Canvas Power App provides the employee interface to submit requests while a set of Model-driven Power Apps provide the operations for IT staff and system administrators